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Complaints Procedure

We take complaints seriously and aim to put things right quickly.

Last updated: July 2026

We're committed to providing a high standard of service. If something has gone wrong, please tell us so we can put it right.

How to complain

Contact us by email at Zeeshan@teachertax.site or by phone on +44 7882 534945, or write to us at TEACHER TAX REBATES LIMITED, 14 Clumber Drive, Northampton, NN3 3NX. Please include your name, contact details and a description of your complaint.

What happens next

  • We will acknowledge your complaint within 5 working days.
  • We will investigate and aim to provide a full response within 20 working days.
  • If we need more time, we will keep you informed.

Still not satisfied?

If your complaint relates to how we handled your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk. For tax-agent matters, you may also raise concerns with HMRC.